Refund Policy – VPN Service

At [Company name], we aim to provide high-quality VPN services and ensure customer satisfaction. If you are not fully satisfied with your purchase, you may be eligible for a refund under the following conditions.

1. Eligibility for Refund

Customers may request a refund within 14 calendar days from the date of the original purchase. Each request will be reviewed individually, and we strive to handle all cases with diligence and fairness to ensure a satisfactory outcome.

2. Non-Refundable Situations

Refunds will not be issued in cases where the VPN service has been actively used. This includes, but is not limited to, instances of established connections, significant data transfer, or extended session activity. Additionally, refunds may be declined if there is evidence of misuse or violation of our Terms of Service.

Renewals, upgrades, and subsequent charges are considered final and are not eligible for refund.

3. Requesting a Refund

To request a refund, contact our support team at support@cloud-maze.com and include your account information and proof of payment. Requests are typically processed within 5-10 business days.

4. Method of Refund

Refunds will be issued using the original payment method, unless otherwise agreed. Any transaction fees are non-refundable.

5. Discretion

[Company name] reserves the right to refuse refund requests that do not comply with this policy or are found to be abusive in nature.

6. Policy Updates

We may update this Refund Policy from time to time. Please check this page periodically for any changes.

7. Contact Us

If you have questions about our refund process, please reach out to us at support@cloud-maze.com or write to our office at [Company address].

Policy date: 06.06.2025